•IP Networking skills and experience using Cisco IOS® Software commandline interface (CLI) •Operations process knowledge and ability to use NMS tools to monitor networks and network devices •Ability to implement service provider change management procedures and configuration management procedures •Understanding of and ability to identify the critical factors for availability, scalability and manageability of Open Shortest Path First (OSPF), Intermediate System-to-Intermediate System (IS-IS), and Border Gateway Protocol •Ability to implement Cisco IOS Software and Cisco IOS XR Software configuration and monitoring commands •UNIX and/or Linux operating system experience as applied to IP network environments.

This course designed to course provides learners with the knowledge needed to provide support in a service-provider environment using Multiprotocol Label Switching (MPLS). It provides learners with understanding of MPLS and the associated technologies used in service provider environments, and it provides them with the guidelines on how to monitor and troubleshoot these technologies. The course is also intended to help prepare students for the CCNP SP Operations certification exam