The knowledge and skills that you should have before attending this course are as follows: •A working knowledge of Unified Contact Center Enterprise is desired. •A working knowledge of contact center operations is desirable.

The Deploying Cisco Unified Intelligence Center (DUIC) v1.1 course is a three-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.