Avere confidenza con le tematiche e le procedure dei processi legati all'Information Technology

l termine del corso gli allievi saranno in grado di: Identify the key principles and concepts of IT Service Management. Identify the benefits of implementing ITIL in an organization. Identify Service Management processes and understand how they map to the Service Lifecycle. Identify the basic concepts and definitions related to the Service Lifecycle. Identify the activities and roles involved with the Service Lifecycle. Identify the relationships among the components of the Service Lifecycle and understand how they map to other components. Identify the factors that affect the effectiveness of the Service Lifecycle.