Descrizione
Programma
Prerequisiti
Obiettivi
Descrizione
Codice corso: MB-230T01-A
Dynamics 365 for customer engagement for customer service
Questo corso fornisce conoscenze su Microsoft Dynamics 365 Customer Service che offre a qualsiasi organizzazione un'opportunità per il costumer success. L'utilizzo di strumenti come la creazione automatica di case e la gestione delle code consente di dedicare il vostro tempo dove potete avere un impatto maggiore, direttamente con i vostri clienti.
Programma
Per il programma di dettaglio consultare la scheda pdf scaricabile.
Prerequisiti
This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.
Obiettivi
Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.
Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.
After completing this course, you will be able to:
Install and configure the customer service app
Identify common customer service scenarios
Complete a case resolution process
Analyze customer service data
Automate case management record processing
Create and use knowledge articles
Create and use entitlements and service level agreements
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Rif:
MB-230T01-A
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DATE:
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DURATA:
1 giorni
- COSTO: €