Before attending this course, students must have attended course 6451A: Planning, Deploying and Managing System Center Configuration Manager 2007; attended course 50028D: Installing Configuring Operations Manager 2007 R2; experience with ITIL and MOF processes; experience with Active Directory configuration; experience with deployment, configuration, and troubleshooting Windows-based computers; working knowledge of IIS Server; working knowledge of TCP/IP networking; working knowledge of SQL Server; working knowledge of basic public key infrastructure (PKI) concepts.

After completing this course, students will be able to implement and configure Service Manager in the enterprise environment.