Modulo 1 - Concetti base e obiettivi dell’High Velocity IT, relazione tra il Digital Product Lifecycle e l’ITIL Operating Model

Digital Organization.
Digital Transformation. IT Transformation.
IT e IoT.
Prodotti e Servizi digitali.
Tecnologia digitale.
Valuable Investment.
Fast Development.
Resilient Operation.
Co-Created Value.
Assured Conformance.
Il Digital Product Lifecycle e sua relazione con le quattro dimensioni del Service Management, l’ITIL Service Value System e la Service Value Chain.

Modulo 2 - Principi, modelli e concetti fondamentali per l’High Velocity IT

Etica.
Safety culture.
Agile.
Lean.
Resilient.
Continuous.
Toyota Kata.
Service-Dominant Logic.
Design Thinking.
Complexity Thinking.
Cynefin.

Modulo 3 - Le practice di supporto per raggiungere il valore con l’High Velocity IT

Portfolio management.
Relationship management.
Business analysis.
Architecture management.
Deplyment management.
Service validation and testing.
Software development and management.
Avaliability management.
Capacity and performance management.
Monitoring and event management.
Problem management.
Service continuity management.
Infrastructure and platform management.
Service design.

Modulo 4 - Workshop di preparazione all’esame di certificazione (in lingua inglese)
Simulazione d’esame