After completing this course, students should be able to: understand project management essentials, identify waterfall fundamentals, exam agile essentials, examine how to prepare and plan for a Diagnostic phase, decide, plan, and deliver Sure Step decision accelerators, define the scope of the project based on results from the decision accelerator, guide the customer toward the most efficient implementation process and project type, produce time and cost estimates for the project, plan the resources for the project and plan for risks, prepare for and conduct the Kickoff meeting with the Customer, determine if a Solutions Overview is necessary, understand the Detailed Business Process Analysis, identify and document functional requirement Fits and Gaps, control scope creep by implementing proposal management, plan early for the Deployment phase by creating a deployment plan, learn how to use solution design documents, examine Performance Reporting and Status Reporting, plan and perform testing activities across different phases, conduct a tollgate review, examine the Sure Step Agile project type, prepare and conduct the cutover from the non-production to production environment, understand the importance of quality management during the Operation phase, identify how to work towards project closure.