• Some basic experience using Windows applications • Knowledge of basic sales, marketing, and customer service roles in a business • Completed the Introduction to Dynamics 365 course

This course will teach you how to master the service call with Microsoft Dynamics 365 for Field Service, revolutionising the customer experience with the rich functionality within the Dynamics 365 for Field Service Business Application. You will learn how to configure the Field Service application from scratch. The course will teach you how to set up the module to enable the proactive service capabilities of the application. You will discover the main entities used within your day-to-day business processes such as Resources, Schedule Board and Work Orders.